Office 365 & The Cloud

Cloud Solutions

Cloud Solutions 

Increased Collaboration and Effectiveness 

The cloud is enabling increased collaboration: Cloud computing allows organisations to provide collaboration and communication tools, software, apps and access to documents and databases not only from anywhere, but also on a cost per use (or user) basis. This has a significant impact on an organisation’s flexibility and ability to introduce new tools and phase out old tools. No longer should IT projects take a year to implement a new tool…but weeks or at most months. 


Mobility helps improve service levels: cloud is very much an enabler for mobility. From our own perspective, we have very much embraced cloud.  Without cloud, our infrastructure would no doubt look very different and as a result service levels would not be what they are. The cloud and services delivered by cloud have enabled us to not only scale, but also enable us to take advantage of the latest technology as it becomes available. 

The cloud offers increased scalability and flexibility: Cloud computing makes it possible for small business to harness the computing power and technology that has only previously been available to enterprises with big budgets. The other thing that cloud computing brings is scalability and flexibility, so you can have 1000 servers working for you when its end of year or end of month and the rest of the time you can run on the bare minimum. 


Cloud computing is levelling the technology playing field: Cloud computing impacts mobility (working wherever you like) by making it available to companies large and small. Video conferencing is a great example of something that previously was only available to large organisations with big IT budgets. With cloud computing, small organisations can also use video conferencing, allowing them to compete with their larger cousins on a level technology playing field. 

Cloud Backup 

Hybrid Cloud Solutions 

ECS’s Hybrid Cloud provides: 

  • Data insurance: Local and off-site backups with data integrity. 
  • Local storage flexibility: Reduced necessity to purchase more local storage as a result of data growth or backup pruning restrictions. 
  • Standards compliance: Confidently comply with regulatory mandates relating to data protection and data recoverability. 
  • Infrastructure control for MSPs: Best-in-class solutions without platform maintenance responsibility. 
  • Bandwidth optimization: Datto SpeedSync weighted replication. 

Private cloud solutions enables businesses to have complete control over their cloud environment, but are very expensive to implement and maintain. Public cloud is cost-effective, but the lack of control of data center resources, monthly fees, and increased support costs can be a hinderance. With a hybrid cloud model, a single, unified platform is created where a business owns some form of local hardware, which is then integrated with resources owned by a third party. 

With a hybrid cloud backup solution, replicated backup images from local backup devices are stored and archived in proprietary data centers, so they can be accessed in the event that backup records are not available locally (i.e. a disaster scenario). Having the cloud infrastructure developed by a third party is valuable to end-users because through economies of scale, and backup cloud vendors can provide space in the cloud at lower costs per GB than the average MSP could provide if they built their own cloud. 

Data insurance 

The hybrid cloud backup process provides a great deal of data security by generating a backup locally, and then replicating the backup off-site. With local hardware, all data is in-house, protected by pre- existing firewalls, security protocols, and the encryption inherent to the backup device. Furthermore, by sending encrypted data to dedicated data centers, users are ensured that there are redundant copies of the data secured off-site in the event of a disaster. 

This level of security provides a great value proposition to end-users when framed in the context of insurance. Businesses insure every aspect of their infrastructure (buildings, equipment, employees) yet most of them don’t insure the most important pieces of their entire business; their data. Business continuity is a perfect form of insurance for clients’ data. By having redundant copies of data located in multiple locations, hybrid cloud owners can rest assured that in the event of a disaster their data is protected and can be made available at any time. 

Local storage flexibility 

A benefit of hybrid cloud solutions is that the entire backup is not solely housed on-site. Our Hybrid Cloud Platform allows the Cloud to be leveraged for effectively unlimited offsite capacity via Time Based Retention. Files can be restored with ease whether they are on-site or off-site, so businesses do not need to worry about losing on-demand access to their data. 

This offers a great benefit to smaller businesses, because it provides some flexibility if the local backup device has limited storage. In the event that a business starts to run out of space on their device, they prune off local copies of older backups that have already been replicated and secured off-site. This reduces the necessity to purchase more local storage as a result of data growth. This is a huge pain-point for users, as many businesses do not have the resources to purchase, house, and maintain a backup infrastructure that is scalable to their data growth requirements. 

Video Conferencing and Instant Messaging 

Now hosted in the cloud 

Messaging, meetings, and screen sharing all in one app that works with Office. 

Meetings and calls with anyone 

Meet with up to 250 people—even if they’re not on Skype for Business. All they need is a phone or internet connection. 

Powerful productivity with Office 

See your contacts’ online statuses, schedule meetings in Outlook, and start conversations from apps like Word and PowerPoint. 

Security and control 

Conversations are protected by strong authentication and encryption, and you manage employee accounts and features. 

Cloud Monitoring 

Why Use ECS for Cloud Monitoring? 

ECS provides cloud monitoring capabilities for common cloud platforms that help us quickly and effectively monitor your cloud resources. 

Cloud Monitoring Capabilities 

  • Comprehensive cloud computing monitoring of networks, devices, and relationships. 
  • Comprehensive modelling of every device, including hardware, software, virtualization, and network relationships, to ensure the right monitoring policies are always applied. 
  • Comprehensive monitoring of cloud infrastructures. 
  • End-to-end cloud operations management reporting, alerting, and action scripting. 
  • Support for self-service visibility through a secure, multi-tenant portal and/or open data integration capabilities. 
  • Operational analytics and insight for capacity planning and management. 

Through cloud based systems we can instantly pull information about your site. This makes it easy to manage, easy to maintain and easy to support. 

Cloud Security 

Our assurances to you 

  1. There is restrict physical datacenteraccess to authorized personnel and have implemented multiple layers of physical security, such as biometric readers, motion sensors, 24-hour secured access, video camera surveillance, and security breach alarms. 
  2. We enable encryption of data both at rest and via the network as it is transmitted between a datacenterand a user. 
  3. We don’t mine or access your data for advertising purposes.
  4. We use customer data only to provide the service; we don’t otherwise look at files without your permission.
  5. We regularly back up your data.
  6. We won’t delete all the data in your account at the end of your service term until you have had time to take advantage of the data portability that we offer.
  7. We host your customer data in-region.
  8. We enforce “hard” passwords to increase security of your data.
  9. We allow you to turn off and on privacy impacting features to meet your needs.
  10. We contractually commit to the promises made here within ourt&c’s.

Hosted Voice 

Increasingly many organisations are migrating to the cloud and unified communications plays a big part in an organisation’s flexibility, agility and scalability to keep everyone connected, anywhere, anytime while keeping costs down. 

However, there are numerous organisations who have multiple communication / collaboration solutions, or a platform which isn’t fit for purpose making business processes unnecessarily complicated and costly. 

Migrating your system to the cloud needn’t be costly of problematic, in fact a hosted system eliminates the need to spend a lot of money up front instead offering flexible pricing plans; and more importantly providing feature-rich benefits that fit your business today and tomorrow. 

In a survey carried out by Spiceworks where IT Professionals speak up about Unified Communications it was found the top 5 drivers for deploying UC would be to: 

  • Improve internal collaboration 
  • Increase productivity 
  • Improve external collaboration 
  • Support mobile / remote employees 
  • Reduce costs 

Commsworld’s hosted voice solutions do all that and more: 

  • Call Management – flexible call recording options, voicemail and feature-rich call transfer 
  • Collaboration – from presence to multiple point video conferencing, to scheduled and ad-hoc conferencing and webinars 
  • Contact Centre – integrated UCaaS / CCaaS, multi-tenant or single-tenant hosted solution 
  • Desk Phone Capability – industry standard SIP VoIP phones 
  • Integrations – with major CRM, email and other apps such as Salesforce, Zendesk, Outlook and Netsuite amongst others. 
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